FAQ

Categories

EDM Die Sinking Machine/Machining Center/EDM Drilling Machine

Q：

What information do you need before making quotation?

A：
Worktable size or table travel you need.Surface roughness and cutting speed requirements.
Q：

How to choose the machine I want?

A：
Firstly,please correspond to the worktable travel and cutting thickness according to the size of the workpiece to find a suitable model;Secondly,please check if precision and roughness meet your requirements;(Our TRS series machines have much higher precision and better finish)
Q：

What should I do to start a new business in EDM wire cutting machine area?

A：
Please contact us immediately,we provide free pre-sales consultant service of brass slow wire EDM cutting machine.
Q：

Why choose you?What is the difference between you and other Chinese supplier?

A：
We have specialized in this area for over 20 years.Our EDM wire cutting machines are exported to Russia, India, UAE,South Korea, Canada, Vietnam, Thailand, Mexico, Turkey and etc. You can get higher quality product & better professional service from Ruite with same price.
Q：

I'm worried about after-sales service!

A：
Warranty is one year. Any parts damaged during warranty will be replaced for free! We provide spare parts for life time at cost price. Electrical parts such as boards and servo drives,we`ll provide them for life time as well at cost price. Our engineers are available to service overseas!

High Speed/Middle Speed EDM Wire cutting Machine

Q：

What CNC system do you use?

A：
FANUC, SIEMENS, MITSUBISHI, LNC, SYNTEC, GSK, etc. It depends on your choice.
Q：

When is the delivery time?

A：
If the machine you will order is standard machine, we can ready the machine within 15 days. If some special machines, it will become longer. The ship time is about 30 days to Europe, America. If you are from Australia, or Asia, it will be shorter. You can place order according to delivery time and ship time. We will give you the answer accordingly.
Q：

What is your minimum order quantity and warranty?

A：
Our MOQ is 1 set machine. We could send machine to your country port or your factory directly, please tell us your port name or your detailed address. There will be best shipping freight and machine price send to you.
Q：

Are you factory or trading company?

A：
We are factory and we have Import and export rights, There are many clients coming here to visit our factory every year.
Q：

Is there a tracking number for my item?

A：
Yes, of course. We usually ship your goods by EMS, DHL, FedEx, UPS, TNT with online track, you can view the ship status on website.
Q：

It is my first time to use this machine , is it easy to operate?

A：
We have manual book and operation video, it can teach you how to use it .
If there is still have any question, we can teach you online.
Q：

What can i do if the machine have any problems after i get it?

A：
Free parts will be sent to you during warranty period
Free after-sales service will be given in the machine lifetime, we offer you 24-hours online service.

Grinding Machine

Q：

What is the model number of this surface grinder?

A：
The model number is 3060AHR, indicating a worktable size of approximately 300mm x 600mm.
Q：

What type of chuck does this machine use?

A：
It is equipped with a permanent-magnetic chuck for securely holding ferromagnetic work pieces during grinding operations.
Q：

How is the machine controlled?

A：
Operation is managed through the control panel located on the right side, featuring multiple colored buttons for start/stop and parameter adjustments.
Q：

What is the main function of the spindle?

A：
The spindle drives the grinding wheel to rotate at high speed, performing the actual grinding process on the work piece surface.
Q：

What system is used for table movement and height adjustment?

A：
The machine utilizes a hydraulic system for smooth table movement and precise height adjustment, ensuring accurate grinding results.
Q：

What is the typical application of this surface grinder?

A：
This machine is commonly used in mold manufacturing, mechanical processing, and other industries for high-precision flat surface grinding of small to medium-sized parts.